Option 1: Delete Your Account Directly Inside the App (Immediate)
If you still have access to the mobile application, account deletion takes effect immediately upon confirmation:
Yaan (Guest / Driver App)
com.yaan.truckparkingbooking
- Open the Yaan app and sign in.
- Go to Profile & settings.
- Tap Delete account.
- Confirm permanent deletion when prompted.
Yaan Partner (Hotel Owner App)
com.yaanvendor.truckparkingbooking
- Open the Yaan Partner app and sign in.
- Go to the Account tab.
- Tap Delete Account.
- Confirm permanent deletion when prompted.
Option 2: Request Account Deletion Without App Access
If you uninstalled the app or cannot sign in, request deletion through either official channel below:
- Email Request: Send an email to Yaaan.paid@gmail.com with the subject line
Account Deletion Request - Yaan, mentioning your registered full name, 10-digit mobile number, and whether your account is for Yaan (Guest) or Yaan Partner (Owner). - 24×7 Phone Helpline: Call +91 94085 25988 from your registered mobile number and ask our support team to initiate account deletion.
Response & Completion Time: We verify account ownership and complete deletion requests submitted by email or phone within 7 days.
What Data Is Deleted vs. Retained
| Data Category | Action Upon Account Deletion | Retention Period / Reason |
|---|---|---|
| Name, email, 10-digit mobile number, password hash, Firebase UID, API login tokens, profile photo file | Deleted / Anonymized Immediately | Not retained |
| Owner KYC documents & IDs (Aadhaar, PAN, business proof, FSSAI, GST), KYC image files, and bank account / IFSC details | Permanently Deleted (partner hotel listing goes offline/inactive) | Not retained |
| Guest logistics company name & contact phone on bookings; Razorpay payer contact details in gateway/webhook logs; route search user ID link | Cleared / Unlinked | Route search logs remain only in anonymized form for route demand planning |
| Anonymized booking, GST invoice, and Razorpay transaction records (booking date, hotel, amount, payment ID, vehicle number/type) & Partner payout ledger records | Retained Without Contact Details | Up to 8 years under applicable Indian GST, tax, and financial accounting laws |
| Public hotel reviews previously posted by a Guest | Shown as "Deleted User" | Retained for hotel rating integrity without personal contact data |
For full details on how we handle personal data, see our Privacy Policy or reach our support team at Yaaan.paid@gmail.com / +91 94085 25988.