Yaan Highway Truck Parking & Rest Stays
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Terms of Service

Last updated: November 10, 2026 · Operated by Yaan (Private Limited)

1. Acceptance & Eligibility

These Terms of Service ("Terms") govern your access to and use of the Yaan app (com.yaan.truckparkingbooking), the Yaan Partner app (com.yaanvendor.truckparkingbooking), and https://yaanapp.com, operated by Yaan ("Yaan", "we", "us").

You must be at least 18 years old, resident or operating in India, and legally capable of entering into a binding contract under the Indian Contract Act, 1872. By creating an account or completing a booking, you agree to these Terms and our Privacy Policy.

2. Platform Role

Yaan operates a digital marketplace connecting Guests (truck drivers, fleet operators, and highway travelers) with independent Partner hotels and highway dhabas. Each Partner hotel or dhaba is an independent establishment responsible for operating its premises, physical parking spaces, rest facilities, meals, and on-site safety.

3. Terms for Guests (Drivers & Fleet Users)

  • Accurate Account & Vehicle Details: You must register with your accurate name, email address, and OTP-verified 10-digit Indian mobile number, and provide accurate booking date, truck wheel category, vehicle registration number, and logistics contact details.
  • Booking Availability & Checkout Holds: All bookings depend on real-time slot availability at the selected hotel. When initiating an online Razorpay payment, a temporary slot hold remains open for 15 minutes (with up to 3 concurrent open online checkouts permitted per Guest). Any pay-at-hotel option, where enabled on the platform, is subject to daily booking limits.
  • Pricing & GST: Total booking price—including base rate, applicable promo/offer discount, and 18% GST—is calculated server-side and displayed before payment confirmation.
  • No Self-Service Cancellation: The Yaan app does not provide a self-service cancellation button. All cancellation and refund rules are governed by our Cancellation & Refund Policy and supported 24×7 at +91 94085 25988.
  • Check-In Conduct: Present your digital booking details at the partner hotel upon arrival, park in the assigned area, and follow reasonable property safety rules.

4. Terms for Hotel & Dhaba Owners (Yaan Partner)

  • Partner KYC & Onboarding Verification: Owners must submit accurate identity, property, location (GPS coordinates), 12-digit Aadhaar, 10-character PAN, business/property proof, bank account details (account number and IFSC), and applicable FSSAI/GST records. Listings go live only after administrative approval. Editing Aadhaar, PAN, FSSAI, GST, or KYC files places your profile back under administrative review until re-approved.
  • Listing Accuracy & Pricing: Partners must maintain accurate available slot counts, facility descriptions, address/coordinates, and wheel-category or standard slot rates (subject to Yaan's minimum base slot pricing rules). Overbooking or refusing confirmed paid Guests without valid cause is prohibited.
  • Photo & Document Rights: You confirm that you own or hold lawful authorization for all property photos, logos, and business certificates uploaded to Yaan, and grant Yaan a non-exclusive license to display your property name, coordinates, listing text, and photos to platform users.
  • Check-In & Premises Obligations: Partners must verify arriving Guest booking QR codes or vehicle/phone details, check Guests in accurately inside the Partner app, and maintain safe, accessible parking and advertised amenities.
  • Commercial Split & Payouts: Under Yaan's platform settlement structure, confirmed paid bookings follow a 66% Partner / 34% Yaan platform revenue split (plus applicable 18% GST calculations reflected in settlement ledgers). Yaan administrators process Partner payouts manually to your verified bank account/UPI details and record settlement references in your dashboard.

5. Prohibited Conduct

Users and Partners must not:

  • Submit forged KYC documents, fake vehicle registration numbers, or impersonate another driver or business.
  • Scrape, reverse-engineer, bypass rate limits, tamper with hotel QR codes, or interfere with Yaan APIs or payment flows.
  • Solicit or divert Yaan-discovered bookings off-platform to evade platform fees or verification controls.
  • Post defamatory, abusive, or fraudulent hotel reviews (reviews are permitted only for genuine bookings).
  • Use Yaan properties or accounts for unlawful cargo, contraband, harassment, or illegal activity.

6. Suspension, Termination & Account Deletion

Yaan may suspend or block any Guest or Partner account that violates these Terms, fails KYC verification, repeatedly cancels or denies confirmed arrivals, or poses security/fraud risks. You may permanently delete your account at any time following our Account & Data Deletion page.

7. Intellectual Property & Limitation of Liability

The Yaan name, brand marks, mobile applications, backend software, and website content belong to Yaan. Except as expressly provided by applicable Indian consumer or statutory law, Yaan provides the platform on an "as-is" and "as-available" basis and is not liable for vehicle damage, cargo theft, personal injury, property disputes occurring at independent partner hotel premises, or indirect/consequential losses. Any claim directly attributable to Yaan's platform service is limited to the booking fee paid for the affected reservation.

8. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to mandatory statutory rights, the courts located in Bharuch, Gujarat, India shall have exclusive jurisdiction over disputes arising out of or relating to Yaan.

9. Contact Us

Questions regarding these Terms may be directed to Yaan at Yaaan.paid@gmail.com, our 24×7 helpline at +91 94085 25988, or our office at Ganesh Kunj, Dahej Bypass Rd, Nandelav, Bharuch, Gujarat, 392015, India.