Yaan Highway Truck Parking & Rest Stays
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Cancellation & Refund Policy

Last updated: November 10, 2026 · Supported 24×7 via Phone Helpline

24×7 Issue Resolution Helpline: +91 94085 25988

Yaan does not provide automatic or self-service refunds. However, if you face any issue with your booking, arrival check-in, or payment, call our 24×7 support team at +91 94085 25988 right away so we can provide an active solution.

1. No Self-Service Cancellations or Automatic Refunds

Once you review your hotel selection, booking date, truck wheel details, and pricing inside the Yaan mobile app and complete your booking, your parking/rest slot is reserved with the Partner property.

The Yaan app does not include an in-app cancellation button, and Yaan does not offer self-service or standard refunds for confirmed bookings, late arrivals, or changes in travel plans. Please verify your route, hotel, and date carefully before confirming payment.

2. 24×7 Support & Issue Resolution

We understand highway logistics can be unpredictable. While standard self-service refunds are not provided, our dedicated support desk operates 24 hours a day, 7 days a week to assist Guests and Partner hotels whenever an issue arises:

If you experience check-in difficulties at a Partner property, booking misunderstandings, or payment errors, call +91 94085 25988 immediately. Our team coordinates directly with the Partner hotel or inspects your transaction to provide a practical resolution.

3. Verified Duplicate Payments & Slot-Unavailable Exceptions

In rare technical situations during online Razorpay checkout—specifically where:

  • Your payment settles after a 15-minute checkout hold expires and the final slot at that hotel was already confirmed by another driver (marked in our system as refund_pending), or
  • You were charged twice due to a verified duplicate payment gateway transaction for the same booking—

please call our 24×7 helpline at +91 94085 25988 (or email Yaaan.paid@gmail.com) with your Booking ID, Razorpay Payment ID, and registered mobile number. After verifying the gateway record, our team will process an eligible refund back to your original payment method via Razorpay in accordance with standard banking/UPI settlement timelines.

4. Unpaid Checkout Expiry

If you exit Razorpay checkout before completing payment, no money is collected by Yaan, and the unpaid hold expires automatically after 15 minutes. If funds were debited from your bank/UPI app without showing a confirmed booking, call +91 94085 25988 with your transaction reference so we can verify settlement status with Razorpay.